1. Introduction

At SBAS, we are concerned with the protection of your privacy and we engage to comply with the applicable laws on privacy protection in relation to the processing of your data. We collect, process, and store your Personal Data as you use mySmartBlood as it is defined in the Terms and Conditions. Personal Data is information that can reasonably identify you, such as your name, email or date of birth, biological sex, health data, or it may be information that can reasonably be linked back to you.

This Privacy Policy describes our practices for collecting, processing, and storing your Personal Data that is not protected health information, and the controls we provide you to manage it within mySmartBlood.

Importantly, we do not collect, process, and store any Data Concerning Health (as defined below) for any other purpose than to provide you with the mySmartBlood report. Data Concerning Health (such as blood parameters linked to your Account and subsequent list of potential diseases) are stored within the Account, however we have implemented secure means that are intended to prevent ourselves as well as third parties to review such data. If you terminate your Account, all such data will be deleted. Given its sensitive nature, additional technical and organizational measures shall be taken to safeguard your information.

2. Definitions

Anonymized Information: any information that has been anonymized in a manner to result in the information no longer being able to reasonably identify an individual, whether directly or indirectly, and is therefore no longer considered as Personal Data.

Data Concerning Health: Personal Data related to the physical or mental health of a natural person, including the provision of health related services, which reveal information about his or her health status, as defined under applicable data protection laws.

FADP: Swiss Federal Act on Data Protection.

GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) as well as any applicable local implementational regulations.

Personal Data: information that can be used to identify you, either alone or in combination with other information, as defined under applicable data protection laws.

mySmartBlood: SBAS’ application intended for the interpretation of blood results by way of advanced machine learning algorithms as clinical decision support, as well as products, software, services, and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by the user, regardless if the use is in connection with an account or not, and as defined in the Terms and Conditions.

SBAS: Smart Blood Analytics Swiss SA, whose principal place of business is at Höschgasse 25, CH-8008 Zürich, Switzerland.

Terms and Conditions: SBAS’ Terms and Conditions, available within mySmartBlood application when creating your account and under Settings – Terms and Conditions, including potential individual User Agreements.

3. Registration Process and Your Engagement with mySmartBlood

Personal Data required to start the registration process is your name, biological sex, country of residence, email address and your date of birth (age).

Registration process also requires you to agree to the Terms and Conditions and this Privacy Policy by clicking “I accept the Terms and Conditions” and “I accept the Privacy Policy”.

By clicking “Register” you are telling us that you consent to SBAS collecting, processing, and storing your Personal Data, including special category data (such as Data Concerning Health), as described in this Privacy Policy and in any other documents referenced in this Privacy Policy.

4. What Personal Data Does Smart Blood Analysis Collect From You?

The table below describes the Personal Data we collect from you to provide you with mySmartBlood.

Data Category Data Collected
Account Information
  • Email address
  • Your first name
  • Your last name
  • Your birth date (age)
  • Your biological sex
  • Your country of residence
  • Your other Personal Data you voluntarily include
  • Type of your device using for registration and software
  • Location of the device
  • Device language
  • IP address
Service Information
  • Minimum of 30 blood parameters (which can be manually entered, extracted from uploaded blood test result files, or from QR codes where available). Users are responsible for verifying the accuracy of automatically extracted parameters and manually correcting any missing or inaccurate information.
  • Document metadata (file type, date uploaded)
  • Report on the interpretation of blood parameters (potential health conditions
  • Visualizations of report, including mySmartAge
Credit Card/Payment Information
  • Payment information such as your billing and shipping address(es), when you purchase a payable Service from SBAS. Please note that any credit card information is processed by providers of payment services and not SBAS.
Your Communications
  • Information, such as symptoms, medications, food supplements and treatments, you provide in communications with SBAS.

5. From Where Does SBAS Collect Personal Data?

We collect Personal Data from you – any relevant Personal Data for processing will derive directly from you and your input of such Personal Data.

Information category Data Collected

Computer and Mobile Device Information

Information about how you access mySmartBlood (as defined in the Terms and Conditions).

Information from your use of mySmartBlood

Information about your use of mySmartBlood, such as when you access your profile, location of the device, device language, IP address and related activities.

6. How Does SBAS Use Your Personal Data?

Category Use Description
Personal Data (Account Information and Service Information)

We use your Personal Data to provide, personalize, improve, update and expand our Service. This includes:

  • Authenticating your access to the Service, and improving SBAS information security
  • Processing your payments for purchased Services (via payment provider)
  • Conducting statistical research
  • Provision of functionalities of mySmartBlood to you
  • Conducting of interpretation of the blood parameters, biological sex and age through mySmartBlood in order to provide you with the requested results
  • Processing uploaded blood test files to extract blood parameters
  • Detecting and protecting against error, fraud, or other criminal or malicious activity and enforcing our Terms and Conditions
Communications

We use your Personal Data to communicate with you about mySmartBlood, such as when we:

  • Respond to your inquiries in relation to mySmartBlood
  • Inform you about activities and results related to your use of mySmartBlood
  • Inform you of product changes or new similar products and services
  • Provide you with information or request action in response to technical, security, legal and other operational issues
  • Contact you for feedback on your experience with mySmartBlood and invite you to participate in surveys
Scientific and Research Purposes

In order to support the research and development of AI in medicine and the corresponding care paths, we may use your pseudonymized or anonymized data (without being able to identify you for research purposes), subject to your separate and explicit consent where required by applicable law. This may include sharing your data with carefully selected third party research institutions. By accepting our Terms and Conditions and our Privacy Policy and by performing measurements through mySmartBlood, you agree to the fact that your measurements being processed for the purposes of the provision of mySmartBlood and to be used in accordance with Article 89 GDPR or similar provision under applicable data protection laws and preferably pseudonymized for the purposes of research and testing of mySmartBlood. As such, your measurements may be reviewed by our employees or third-party consultants who work for us and who are bound by strict confidentiality. The processing of your Personal Data for scientific and research purposes shall be done based upon legitimate interest. If you no longer wish that SBAS uses your Personal Data (including health related data) you can object to this use, we shall only be able to use Anonymized Information.

7. When Do We Share Your Personal Data and Who are the Recipients?

SBAS does not share your Personal Data with third parties without your additional consent other than as described in this Privacy Policy. The circumstances described below explain when sharing might occur:

People with whom your Personal Data may be shared / Circumstances in which sharing might occur Description
Service Providers

We use other companies to help us provide functionalities of mySmartBlood to you. As a result, these partner companies will have some of your Personal Data in their systems. Our partners are subject to contractual obligations governing data security and confidentiality consistent with this Privacy Policy and applicable laws. Our authorized representative is designated by us to conduct specified tasks in relation to our obligations under applicable EU legislation on medical devices and we may share certain information that includes data subjects with it (generally in order for the representative to further communicate with regulatory bodies and/or to provide certain processing activities on our behalf).

These processing partners include our:

  • Payment processors
  • Provider of Cloud services (DigitalOcean, Headquarters: New York, NY USA; Microsofts, Headquarters: Redmond, WA USA; Anthropic PBC, Headquarters: San Franciso, CA USA)

Please note that the above list is not final and may be subject to change, depending on current circumstances.

Legal or Regulatory Process

We may share your Personal Data if we believe it is reasonably necessary to:

  • Comply with valid legal process (e.g., subpoenas, warrants)
  • Enforce or apply the SBAS Terms and Conditions
  • Protect the security or integrity of mySmartBlood or
  • Protect the rights, property, or safety, of SBAS, our employees or users

If we are compelled to disclose your Personal Data to law enforcement, we will do our best to provide you with advance notice, unless we are prohibited under the law from doing so or such action would circumvent the purpose of the enforcement.

Research Institutions

We may share your Personal Data in the manner as disclosed in section 6 above with applicable research institutions.

In the event of a full or partial merger, or the takeover of SBAS in full or in part, we shall be permitted to relay your Personal Data to a third party for the purpose of executing the transaction, including a due diligence review. In that case, SBAS shall require the said third party to use any Personal Data only in strict compliance with the present Privacy Policy.

8. Your Choices, Rights and Access to Your Personal Data

Subject to certain exceptions, you have a right to request access to your Personal Data (along with information about the nature, processing and disclosure of your Personal Data), and to be provided with a copy of Personal Data you provided to SBAS, as well as to seek to update, delete or correct this information by contacting SBAS.You may delete uploaded files and associated data at any time. Where permissible, you also have a right to seek data portability.

Please note that you can change your personal information in mySmartBlood at any time under the "Settings".

You also have a right not to provide your Personal Data to us. Exercising this right may however result in SBAS not being able to provide you with the full benefits of mySmartBlood. Additionally, you have a right to object to processing of your Personal Data, request restriction of processing of Personal Data, and to lodge complaints with a competent protection authority regarding the processing of your Personal data by us or on our behalf.

Where applicable, you may withdraw your consent at any time. When you wish to withdraw your consent, please contact us via the contact details at the bottom of this Privacy Policy. When you withdraw your consent, we will not be able to provide you with the mySmartBlood and you should discontinue using mySmartBlood.

Furthermore, the law permits us to as yet process Personal Data for the above purposes which, strictly speaking, are not necessary but which are useful with a view to the performance of the Terms and Conditions and/or User Agreement ("Optional Personal Data"), if you give us your consent to do so. Please note: if you actively supply this information in response to our request, this may be considered as consent. For example: If you voluntarily provide us with additional information regarding your use of mySmartBlood, we may be obliged to communicate this Optional Personal Data on to the relevant regulatory bodies.In certain cases, we may deny requests, such as when we suspect fraud, cannot verify your identity, or must retain your information to fulfill legal obligations.

Depending on the country of your residence, you may have the right to appeal if we decline to act on your request.

Please be informed that we do not sell any Personal Data.

9. What are SBAS Retention Practices?

Generally, SBAS retains Personal Data on our system until our users inform us of their desire to delete their data or close their accounts. In some cases, we choose to retain usage information (e.g., visits to sites) in a depersonalized or aggregated form. Once aggregated, this information ceases to be personal and will not be subject to SBAS user deletion requests.

Data Category Retention Period
Account Information Service Information
  • During the contractual relationship and for the subsequent 2 years, unless the user exercises its right to be forgotten
  • 10 years after non-use of the application by users using the application for a medical treatment, unless the user exercises its right to be forgotten
Payment Information

During the contractual relationship and for the subsequent 10 years due to tax regulations. As mentioned above, if you have chosen in-app payment or your operating system only supports in-app payment, SBAS does not process any payment information.

Device Information

During the contractual relationship and for the subsequent 2 years.

Communications

During the contractual relationship and for the subsequent 5 years.

10. How can I Delete my Personal Data?

You can delete your Personal Data retained by SBAS by contacting us via email [email protected].

Please note that there may be some latency in deleting your Personal Data from our backup systems after it has been deleted from our systems. Also, our partners may retain certain information they receive from us in order to comply with laws or regulations that may require them to do so. SBAS may also retain certain information as reasonably necessary to comply with our legal obligations (including law enforcement requests), resolve disputes, maintain security, prevent fraud and abuse, as well as to comply with tax, payment industry, securities, and clinical regulatory compliance requirements.

11. Personal Information Regarding the Health of Others

mySmartBlood is intended for your personal use. If you want to help others, please do so by encouraging them to download their own version of mySmartBlood application. This could help them with their understanding of their health and ensure that any health-related messages will be delivered to the right person.

12. Security

SBAS maintains a comprehensive information security program designed to protect our customers’ Personal Data using administrative, physical, and technical safeguards. These measures are implemented in accordance with Article 32 GDPR, where applicable, or equivalent provisions under other applicable data protection laws in the user’s jurisdiction, which requires us to ensure a level of security appropriate to the risk presented by the processing of personal data.

The specific security measures used are based on the sensitivity of the Personal Data collected. We have measures in place to protect against inappropriate access, loss, misuse, or alteration of Personal Data under our control.

SBAS regularly reviews our security and privacy practices and enhances them as necessary to help ensure the integrity of our systems and your Personal Data.

We use contemporary standard security mechanisms while processing and storing Personal Data, and we only partner with security companies that meet and commit to our security standards. While we cannot guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.

We shall constantly strive to keep your Personal Data safe on our servers which are situated inside the European Economic Area.

It is also important for you to guard against unauthorized access to your Personal Data by maintaining strong passwords and protecting against the unauthorized use of your device. We request that all users assume their responsibility in protecting all login data and to immediately notify us of any unauthorized use of your individual Account.

13. Data Transfer

Your information, including Personal Data, may be transferred to — and stored on — servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. For example, as SBAS is based in Switzerland, and the server is located in Germany, certain data is transferred to those countries.

Where Personal Data is transferred internationally, SBAS will implement appropriate safeguards as required under applicable data protection laws to ensure that your Personal Data remains adequately protected. Such safeguards may include, where applicable, the European Commission’s Standard Contractual Clauses, adequacy decisions, contractual data protection commitments, technical and organisational security measures, or other legally recognised transfer mechanisms.

14. Changes to this Privacy Policy

We may modify this Privacy Policy at any time, but we will provide prominent advance notice of any material changes, such as posting a notice through mySmartBlood application, on our website, or by sending you an email, to provide you the opportunity to review the changes and choose whether to continue using mySmartBlood.

Please note that there may be some latency in deleting your Personal Data from our backup systems after it has been deleted from our systems. Also, our partners may retain certain information they receive from us in order to comply with laws or regulations that may require them to do so. SBAS may also retain certain information as reasonably necessary to comply with our legal obligations (including law enforcement requests), resolve disputes, maintain security, prevent fraud and abuse, as well as to comply with tax, payment industry, securities, and clinical regulatory compliance requirements.

15. Legal Basis for Processing of Personal Data

Where you have consented to data processing, your consent provides the legal basis to process your Personal Data. You have the right to withdraw consent at any time. Please note that your withdrawal of consent to collect and process your Personal Data will not affect the lawfulness of processing your Personal Data based on your consent before you withdrew your consent.

We also process your Personal Data on the basis of contractual necessity to perform a contract we have with you. We do not process your credit card or other payment means information, since this is the responsibility of the payment service provider.

We may also process your Personal Data on the basis of our legitimate interests, including in providing and improving mySmartBlood. For example, SBAS has a legitimate interest in understanding your login history so we can assess your interaction with mySmartBlood. We use your Personal Data to keep mySmartBlood safe and secure and we do so as it is necessary to pursue your and our legitimate interests in ensuring that mySmartBlood is secure, and to protect against fraud, spam and abuse.

Where we rely on legitimate interests to process your Personal Data, you have the right to object to such processing. You can use your Privacy Settings to control certain ways in which we process your data. You can also contact us, using the details below, to object to other forms of processing.

16. Third Party Links

mySmartBlood may contain links to other third-party sites that are not governed by this policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.

17. Children’s Personal Data

mySmartBlood is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal data from children under the age of 18. Any inputs of such data are strictly prohibited.

18. Application of Local Law

Nothing in this Privacy Policy shall limit, exclude, or reduce any mandatory rights or protections that a user may have under applicable data protection laws in their country, state, or jurisdiction of residence. Where local law grants users additional rights or imposes stricter requirements than those described in this Privacy Policy, such local law shall prevail to the extent required.

19. Identity and Contact Details

SBAS Is the data controller responsible for the processing of Personal Data as described in this Privacy Policy, unless stated otherwise. Users may exercise their privacy rights, submit requests, or contact SBAS regarding any privacy-related matter, regardless of their location, by emailing [email protected].

Please note that SBAS also appointed a Data Protection Officer, who can be reached by writing an email at [email protected].

In addition, you may also have a right to lodge a complaint about how we handle your Personal Data with your relevant regulatory authority in terms of the applicable law that applies to you.

Regulatory Authority Contact details
The European Commission

Online complaint procedure: https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints_en

Address: European Commission, Secretary-General B-1049 Brussels, BELGIUM

Fax: 3222964335

The independent Data Protection Authority per Member State of the European Union

Website listing all DPA's per member state: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

The Swiss Federal Data Protection and Information Commissioner, and cantonal and communal data protection commissioners

Address of the Office of the Federal Data Protection and Information Commissioner FDPIC: Office of the Federal Data Protection and Information Commissioner FDPIC, Feldeggweg 1, CH - 3003 Berne, SWITZERLAND

Fax: +41 (0)58 465 99 96

Website listing cantonal and communal data protection commissioners: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection---switzerland.html

US and other countries’ regulatory authorities

Please contact us at [email protected] to provide you with further information and contact details.

Version: May 2026